Case Study: Wireless

Telecom Expenses Were Out of Control

Client Situation

  • Raising costs of communication services.
  • Telecom bills being paid with limited review.
  • Not leveraging aggregated costs.
  • Multiple suppliers for the same service.
  • Piecemeal approach to solutions and products.
  • Minimal expertise about telecom expenses.

Approach

  • Performed a comprehensive review of the telecom expenses for the field services staff. The comprehensive review included wireless, landlines, and broadband connectivity. The approach consisted of modeling multiple corporate policy scenarios, evaluating staff needs by levels, and utilizing intellectual property to understand the products and services in the marketplace to support an enterprise-level field sales organization.

Impact

  • Reduced costs of telecommunication services by $722K annually.
  • Improved level of service quality from suppliers.
  • Established clear guidelines for setup, services, and devices.
  • Created structures to manage new technologies.
  • Developed telecom bill review best practices.